The filter I initially received was useable, but nearly too small. I let Scott know, and he did two things: checked his stock to be sure there were no other potential problems for other customers, and immediately sent me a replacement. It fit perfectly. He said to keep the other as a backup when the new filter was in the wash.
In addition, he included a Soap Envelope as an apology for not getting everything right the first time. It is a perfect item for those occasions I find myself travelling, staying in a hotel that includes body wash but no washcloth. I can still get a good scrub, and that makes me happy. In fact, my entire interaction with CycleAir and with Scott has made me very happy. It is great to know a company helping me do good is also a good business in every way imaginable. Highly recommended!